Resume — Meagan Maher Photography

Meagan Maher

Library and Information Technician

maher.meagan@gmail.com

647-241-6324

EDUCATION

LIBRARY AND INFORMATION TECHNICIAN

Mohawk College | In Progress

BACHELOR OF SCIENCE

Psychology Major, English and Sociology Minors

University of Toronto | 2003 to 2008

CHARTERED INSURANCE PROFESSIONAL (CIP)
Insurance Institute of Canada | 2012 to 2016
Awarded Top CIP Graduate in Kawartha/Durham Chapter

EXPERIENCE

INVESTIGATIVE CLAIMS ADJUSTER AND CONSULTANT
Royal & Sun Alliance, Intact Insurance | March 2012 to present

Providing consulting services for adjuster inquiries regarding file handling recommendations and liaison with college staff regarding regulations
Providing customer service in adherence with best practices and policies
Searching web-based databases for case law, legislation, best practices
Resolving issues and answering inquiries for clients, legal representatives, clinics, doctors, etc. in a timely, professional manner via phone, email, Teams
Conducting training for new hires and presenting initiatives to teams
Creating Best Practices, policies, training material, workflows, letters
Collaboration with teams paired with independent, autonomous work
Maintaining claims records and responding in a timely manner while documenting follow-up
Maintaining professional working relationships internally and industry-wide
Updating internal databases with new information
Initiating correspondence and drafting letters/policies for company-wide use
Effectively managing ever-changing priorities of high volume submissions
Leading team projects - trend analysis, presenting data, improving outcomes
Conducting searches and compiling reports on findings
Adhering to legislation and professional responsibilities

PHOTOGRAPHER
Meagan Maher Photography | July 2017 to present

Family and brand portraiture - directing and communicating with clients
Self-starting, learning new skills and technology regularly
Establishing and maintaining client relationships, building immediate rapport
Scouting locations, creating shoot concepts, keeping abreast of trends
Small business operations: website creation and maintenance, management of social media accounts, workflow establishment, bookkeeping, taxes

CUSTOMER SERVICE RESOLUTION SPECIALIST - PHONE AND CHAT SUPPORT
Rogers Communications Inc. | February 2010 to March 2012

PERSONAL SUPPORT AND COMPANION FOR SENIORS
Village Home and Private Care | December 2008 to March 2014

RESERVATIONS SPECIALIST - PHONE AND EMAIL
Four Seasons Hotels and Resorts | February 2005 to June 2009

PROFESSIONAL ORGANIZATIONS

TECHNICAL SKILLS